Oracle, Lithium and Zendesk partner with Smooch to fix digital customer experience

April 19, 2018, Montreal - Oracle, Lithium and Zendesk are one of the global software vendors that rely on Smooch (smooch.io) to help transform the digital customer experience, as the "message wars" between competitive chat applications extend to business communication. Smooch supports customer interaction and roaming platforms to connect businesses and users wherever they are, from Facebook Messenger, WeChat and Line to WhatsApp and Apple Business Chat. It also supports common platforms such as SMS, email and Google-supported RCS. As a true omni-channel dialogue platform, Smooch offers a richer global information channel than any other provider in the world.

"Smooch co-founder and CEO Warren said: "Because competitors' messaging platforms compete for greater market share, companies pay the price of having to integrate and maintain different channels, and consumers may end up suffering A disconnected customer experience. “Levitan Smooch allows companies to talk to customers on the channels they already use, while providing a unified omnichannel experience. We are delighted that CX leaders can leverage our platform to narrow the customer experience gap. "

Modern chat and related technologies (such as chatbots and voice assistants) can serve customers quickly and efficiently while providing a more personalized and user-friendly experience. With the "Build Once/Deploy Anywhere" framework, Smooch allows chatbots and virtual assistants to run on any messaging platform, leveraging the unique messaging capabilities of each channel without the need for additional code.

“Smooch allows us to quickly extend chatbot conversations to the web and mobile SDK and all global chat applications, enabling us to focus our development efforts on our core bot platform,” said Suhas Uliyar, vice president of product management. “Smooch helps us respond to our customers' channel integration needs and Oracle's mobile strategy, while reducing our time to market and reducing maintenance costs.”

The page contains the contents of the machine translation.